Hall Scores Outstanding 85% in Recent Net Promoter Survey
From the beginning, we've been committed to providing outstanding customer service 24 hours a day. Unlike others in the industry, we take accountability for the success of our customers' websites, and provide all needed services from strategy consultation to developing the many tools necessary to enact it. The result is a comprehensive web experience from a single source, with the most pro-active maintenance, analysis and support policies in the industry.
We recently put the success of this commitment to the test. We asked all of our customers the question "Would you recommend us to a friend or colleague?" and tallied the results to determine our Net Promoter Score (NPS). The results were outstanding -- with 85% of our customers likely to recommend us, and rave testimonials such as "Although I am certain I am one of your smallest clients I am treated as if you have no other," "Your response to our needs and questions no matter how large or small has been very quick and professional" and "Customer service is fantastic!"
To put this into perspective, an excellent Net Promoter Score is any above 50%, and NPS "stars" range from Electronic Arts and Adobe (48%), to Amazon (73%), Harley-Davidson (81%) and USAA (82%) (more NPS score stars available at the NPS website). The national average for the score is 5-10%, with many firms even earning negative results!
Called "The Ultimate Question", the NPS is widely acknowledged as a prime indicator of a company's ability to grow. The reason is pretty self-evident -- companies that foster healthy, enthusiastic customer relationships earn more repeat business and generate new business through referred friends, colleagues and family, while companies that ignore their customers lose them to competitors at the earliest opportunity.
We are thrilled to be so heartily recommended by our customers, and look forward to continuing to offer customer service above and beyond what others are doing in our industry, backed with the results our customers expect from our advanced web development and leading internet marketing strategies.
